Excellence in Advocacy

Advice for Facilitators dealing with uncooperative or inexperienced delegates

Some trainers have asked for assistance in dealing with a delegate about whom it is felt can’t/won’t apply the training.

Below are some methods we considered using, where this is the case.

  • It is important for trainers to identify in advance those delegates, about whose questions it is felt, demonstrate a lack of application of the learning.
  • Consider which training group you are placing them in. They may require the most robust or most senior/silk trainers to deal with the issues.
  • Try and pair them with a delegate in the group who clearly ‘gets it’.
  • Identify the learning points from that delegate’s questions and use these issues in group discussions.
  • If possible (in the NE we have made sure we have a Lead Facilitator playing a roving role) invite the delegate to have some 1 to 1 training with that Roving Facilitator.
  • If the trainers think that attending the course again would help the delegate understand the training and practice the skills they should firmly advise the delegate to repeat the course.

Generally speaking we have found that even those delegates about whom we were most concerned developed enormously during the training day but for those who have not, it may be necessary to advise them that their code of conduct demands that they only take work that they are competent to do and to inform them that it is the view of the trainer that they are not competent to undertake work involving vulnerable persons.

The relevant passage is in rule C21 “You must not accept instructions to act in a particular matter if: you are not competent to handle the particular matter or otherwise do not have enough experience to handle the matter…”

April 2018

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